Privacy Policy

Who we are

This privacy policy applies to Synvaren Pty Ltd (ACN 692 768 335), trading as Synvaren AI. We provide AI consulting and workflow automation services for small and medium businesses. Our business operates from Australia and serves clients internationally.

Synvaren Pty Ltd is the APP entity responsible for the collection and handling of personal information described in this policy. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What personal information we collect

The types of personal information we may collect include:

• Your name and business name
• Contact details, including email address and phone number
• Information you provide when submitting an enquiry form or booking a call
• Details about your business needs or project requirements
• Communications between you and us, including emails and meeting notes
• Technical information when you visit our website, such as browser type and pages viewed

We only collect personal information that is reasonably necessary for our business activities.

How we collect personal information

We collect personal information in several ways:

• Directly from you, when you submit a form on our website, book a discovery call, or contact us by email
• Through our website, using standard web technologies when you browse our pages
• From third-party services you use to interact with us, such as calendar booking tools

Where practical, we will collect personal information directly from you. We do not generally collect sensitive information as defined under the Privacy Act 1988 (Cth). If we do need to collect sensitive information, we will only do so with your consent and where it is reasonably necessary for our functions or activities.

Cookies and similar technologies

Our website may use cookies, analytics tools, and similar technologies to collect technical and usage information. This may include information about your browser, device, pages visited, and how you interact with our website.

These technologies may be used to improve website performance, understand how visitors use our site, and enhance our services. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Why we collect and use personal information

We collect and use your personal information for the following purposes:

• To respond to your enquiries and communicate with you
• To schedule and conduct discovery calls and consultations
• To provide our consulting and automation services
• To manage our business relationship with you
• To send you information relevant to our services, where you have agreed to receive it
• To improve our website and services
• To comply with legal obligations

We will only use your personal information for the purposes for which it was collected, or for related purposes you would reasonably expect.

Disclosure of personal information

We may disclose your personal information to:

• Service providers who assist us with our business operations, such as email hosting, calendar scheduling, and project management tools (for example, Notion)
• Professional advisers, including accountants and legal advisers
• Government authorities or law enforcement, where required by law

We do not sell your personal information. We do not disclose your personal information for purposes unrelated to our services without your consent, unless required or authorised by law.

Overseas disclosure

Some of the third-party service providers we use may store or process personal information on servers located outside Australia. The countries where your information may be disclosed will depend on the services we use from time to time.

Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the recipient handles your information in a manner consistent with the Australian Privacy Principles, as required by APP 8. This may include reviewing the recipient's privacy practices, relying on contractual arrangements that require appropriate data protection, or taking other measures as appropriate in the circumstances.

Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

• Using secure, reputable service providers for data storage
• Limiting access to personal information to those who need it for legitimate business purposes
• Using password protection and access controls

While we strive to protect your personal information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security, but we are committed to handling your information responsibly.

Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

For enquiries that do not proceed to an engagement, we typically retain information for a reasonable period to allow for follow-up, after which it is deleted. For clients, we retain records as required for business and legal purposes.

Access and correction

You have the right to request access to the personal information we hold about you. You also have the right to request correction of any information that is inaccurate, out of date, incomplete, or misleading.

To make an access or correction request, please contact us at contact@synvaren.com.au. We will respond to your request within a reasonable timeframe. In some circumstances, we may refuse access or correction, but we will provide reasons if this occurs.

Complaints

If you believe we have breached your privacy or mishandled your personal information, you may lodge a complaint with us. Please contact us at contact@synvaren.com.au with details of your concern.

We will investigate your complaint and respond within a reasonable timeframe. We aim to resolve complaints fairly and promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). You can find information about lodging a complaint at www.oaic.gov.au or by calling 1300 363 992.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the effective date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.